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Everybody seems to be talking about VOIP, VOIP this and VOIP that and what it is going to do for them. But to begin with what does the acronym stand for and what does it really mean? Voice Over Internet Protocol, and in a nutshell you can make telephone calls over the network or  internet.  Yet, in our experience once companies have installed a VOIP telephone system all they do is make simple telephone calls. What most suppliers of VOIP fail to realise that VOIP forms a vital part of the future of Unified Communications (UC) and without it UC is worthless.